I stress test your customer base

A 3-week project where I speak directly to your customers and identify churn risks and expansion opportunities.

Book A Free Customer Success Diagnosis Call

You’re winging it when it comes to customer churn and expansion

You’ve maybe got data, dashboards, and the occasional call.
But you don’t have a clear picture of what your customers actually think or what they’re going to do next.

You haven’t spoken to a large portion of your customers in months

You don’t know which accounts are at risk of churning
Expansion opportunities are missed or come as a surprise
Feedback is scattered across calls, Slack, and emails
You’re relying on assumptions instead of real insight

The result is missed revenue, surprise churn, and no clear direction on what to fix.

Book A Free Customer Success Diagnosis Call

What's a Customer Stress Test

A focused 3-week project where I speak directly to your customers to understand their situation and drive positive outcomes.

No long-term retainer. No drawn-out process. Just qualified expansion opportunities and advanced warning of churn risk.

What actually happens
I assess your customer base and speak directly with them:

I identify where relationships are strong, weak, or at risk
I uncover expansion opportunities you’re currently missing
I pull together consistent themes from what customers are saying
I translate everything into clear risks, opportunities, and next steps

What you'll get
By the end of the project you'll have:

A clear view of which accounts are at risk and meetings booked with the customer to save them
Qualified upsell opportunities booked in your diary to deliver immediate ROI
Honest customer feedback you’re not currently seeing
A simple plan of what to fix first

You go from guessing to what’s going on in your customer base to qualified upsell opportunities and churn saving calls.

In only 3 weeks.

The process

Simple, fast and focused.

Step 1.

Free Diagnosis Call

We discuss your current Customer Success function and where the gaps are.
I’ll give you a clear view of what I think could be improved and share any insights. No selling. Free value.

Step 2.

Stress Test Discussion

If it makes sense, we can then discuss what a stress test would look like. We'll walk through how the process would work and what value you would get.

Step 3.

Stress Test

A 3 week process where I speak directly to your customers and analyse what’s actually happening across your base.
Real conversations that drive positive outcomes like expansion opportunities and early churn saving discussions.

Step 4.

Findings and outcomes

You get a clear breakdown of the health of your customers, the churn risks and expansion opportunities.
Clear measurable value and actionable data to use in the future.

You leave with a clear ROI and clarity on how to better monetise and look after your customer base.

Book Your Free Diagnosis Call

Who this is for

This is a good fit if:

You’re a B2B SaaS startup
You’re doing ~£1m–£3m ARR
You sell to mid-market or enterprise customers
You don’t have a strong Customer Success function yet
Or you do, but you’re not confident it’s working

This is probably not for you if:

You’re pre-revenue or very early stage
You only sell low-ticket / fully self-serve
You already have a well-built CS team and process
You’re not open to hearing direct customer feedback

This works best when you know you're missing opportunities with your customers, but don't have the time or structure to address them.

See how I work

Book in a diagnosis call with me.

I’ll spend an hour with you analysing your Customer Success function and advising on where I think there might be gaps.

Free. No selling. Just a new pair of eyes on what you’re doing.

If it makes sense to work together, we can talk about that another time.

Book Your Free Diagnosis Call

Company

Social

I stress test your customer base

I stress test your customer base

A 3-week project where I speak directly to your customers and identify churn risks and expansion opportunities.

A 3-week project where I speak directly to your customers and identify churn risks and expansion opportunities.

You’re winging it when it comes to customer churn and expansion

You’ve maybe got data, dashboards, and the occasional call.But you don’t have a clear picture of what your customers actually think or what they’re going to do next.

You haven’t spoken to a large portion of your customers in months

You don’t know which accounts are at risk of churning

Expansion opportunities are missed or come as a surprise

Feedback is scattered across calls, Slack, and emails

You’re relying on assumptions instead of real insight

The result is missed revenue, surprise churn, and no clear direction on what to fix.

What's a Customer Stress Test

A focused 3-week project where I speak directly to your customers to understand their situation and drive positive outcomes.

No long-term retainer. No drawn-out process. Just qualified expansion opportunities and advanced warning of churn risk.

What actually happensI assess your customer base and speak directly with them:

I identify where relationships are strong, weak, or at risk

I uncover expansion opportunities you’re currently missing

I pull together consistent themes from what customers are saying

I translate everything into clear risks, opportunities, and next steps

What you'll getBy the end of the project you'll have:

A clear view of which accounts are at risk and meetings booked with the customer to save them

Qualified upsell opportunities booked in your diary to deliver immediate ROI

Honest customer feedback you’re not currently seeing

A simple plan of what to fix first

You go from guessing to what’s going on in your customer base to qualified upsell opportunities and churn saving calls. In only 3 weeks.

The process

The process

Who this is for

This is a good fit if:

You’re a B2B SaaS startup

You’re doing ~£1m–£3m ARR

You sell to mid-market or enterprise customers

You don’t have a strong Customer Success function yet

Or you do, but you’re not confident it’s working

This is probably not for you if:

You’re pre-revenue or very early stage

You only sell low-ticket / fully self-serve

You already have a well-built CS team and process

You’re not open to hearing direct customer feedback

This works best when you know you're missing opportunities with your customers, but don't have the time or structure to address them.

See how I work

You’ve maybe got data, dashboards, and the occasional call.
But you don’t have a clear picture of what your customers actually think or what they’re going to do next.

What actually happens
I assess your customer base and speak directly with them:

What you'll get
By the end of the project you'll have:

You go from guessing to what’s going on in your customer base to qualified upsell opportunities and churn saving calls.

In only 3 weeks.